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We want your Vapour products to make you look and feel your best!

If you’re not absolutely in love with what you purchased, please reach out to us at  We can offer application tips, suggest a foundation shade, and even make exchange recommendations.

We know things don’t always work out, so we accept returns within 30 DAYS of order delivery.

We accept returns for any reason within 30 days of order delivery.
If you're not happy with the shade, formula, or performance of any item, you can return it for a refund within 30 days.  Even if it's been opened and used.  We'll repurpose your return for photography and responsibly recycle the packaging.

We accept returns for items purchased from 
If you purchased your products from one of our authorized retailers, please contact them directly for return and exchange options.

Some items are not eligible for return.
Non-returnable items include samples, subscriptions, gift cards, limited editions, "final sale" items and individual items within Sets.  Vapour reserves the right to determine return eligibility.

Sets and Duos have limited return options.
We are happy to process shade exchanges for items within our Sets and Duos. To return for a refund or store credit, all items in the set must be returned together.

Return shipping is covered by the customer.
Returns should be shipped via USPS. (Our bubble mailers and boxes are reusable!) Be sure to retain your shipping receipt and tracking number.

Exchanges are welcome. 
Feel free to exchange for a different shade of the same product. The exchange item will ship after your return is received.


To initiate a return or exchange, please email and provide the following:

  • The email address associated with your account
  • Your 6-digit order number (found in our email notifications and on your packing slip)

If you have any questions, please let us know.  We're happy to help!


Image showing Vapour lipstick.