Shopping Bag
Works well with
FREE CARBON NEUTRAL DOMESTIC SHIPPING OVER $50

FAQS

We typically process orders within 2-5 business days. Due to our stringent COVID-19 Safety Protocols please allow for longer than average processing times for orders placed in November and December 2020.

Domestic: depending on the distance your package must travel to reach you, delivery can take between 2 to 10 business days door to door.

International: depending on the distance your package must travel to reach you, it can take between 10–20 business days door to door.

If your order has not arrived by the estimated delivery date, please email us at hello@vapourbeauty.com.

Yes! We ship USPS Priority International. Rates are calculated by destination and do not include duties, fees or taxes incurred at customs . Depending on the distance your package must travel to reach you, it can take between 10–20 business days door to door. To avoid international duties and VAT taxes, we also have retailers in Canada, Australia, Germany, France, Hong Kong and the UK. Email us at hello@vapourbeauty.com for contact and location information.

We want your Vapour products to make you look and feel your best. We encourage you to contact us with any product concerns or questions. A quick chat with our Beauty Experts can turn an unhappy product experience into a favorite product experience. If you are still not in love with your products we accept returns for 30 days after the purchase date. Here’s how.

Nothing goes to waste and nothing is resold. We use returned product for photography and ensure the packaging is responsibly recycled.

We are so sorry to hear this! Please contact Customer Care for help and we’ll make it right.

Please contact the retailer where you purchased Vapour products for their return options. Vapour only accepts returns from vapourbeauty.com.

All Vapour products have at least a 24-month shelf life. Customer Care can help with the shelf life of your specific product. In keeping with standard beauty industry hygiene recommendations, we advise that once opened, you use your product within 6 months.

Yes, we offer complexion samples. You can purchase samples here.

Samples can not be returned or exchanged.

For a list of Retailer’s click here

Our products are formulated without gluten but some products may be made in a facility that also processes wheat products. Please contact customer care care for details about specific products. .

Although our products are 'cruelty free' we do not claim to be vegan. Some of our products contain organic beeswax or the pigment carmine, which we understand can be an issue for some. Click here for our Contact us for a list of vegan products. Vapour is a member of Leaping Bunny and we have verified that none of our ingredients or finished products have been tested on animals.

Every product page lists the full ingredients for that specific product. If you have any questions about our ingredients, please review our full ingredients glossary or contact customer care.

We are proud to say that many pregnant and nursing customers enjoy Vapour. We do acknowledge that every pregnancy is different and for that reason we recommend always discussing your product selections with your physician. All ingredients are listed for full transparency on each product page.

Vapour products have not been SPF tested so we cannot state specific SPF at this time.

Yes! All Vapour primers and foundations are compatible with each other.

There are exciting advancements for some personal care products packaged in simple bottles, like shampoo, which can now be made from a percentage of reclaimed ocean plastic. Other emerging alternatives, like bio-based plastics, are promising but leave many unresolved questions about environmental impact. In addition, new materials require technology and engineering development before they can be turned into cosmetic packaging. The industry has a long way to go before it can offer sustainable options for complex cosmetic packaging, like twist up lipsticks and hinged compacts. We are committed to continuing our research and evolving our packaging as new options develop. Today we are taking responsibility for our packaging by offering to responsibly recycle it. Our packaging offers a pleasurable experience for the life of the product it protects, from first use to last. Learn how to Recycle Vapour Empties.

We are very excited to offer these new makeup categories. Our customers have been asking for water–based options and powders and we have finally found a way to create these formulas to our clean standards.

Vapour sets high standards for ingredient performance and purity; our clean ingredients meet or exceed international green beauty standards. Our ingredients are responsibly sourced and have been chosen for lowest environmental impact. Our ingredient preference remains organically farmed and naturally derived, minimally processed ingredients. We are now offering products that use select high performance plant-based ingredients to enhance skin care benefits or improve stability.